Annoushka Reviews

I would give them a 0 if this was possible. I have had a few items over the years - in one a bracelet broke constantly. The most recent disappointment is a charm (costing more than £5000) which just comes loose ie the clasp is not fit for purpose. Absolutely terrible products

Bicester village staff were rude to me and my friend whilst in the store

I was unsure what sort of gift to buy my wife during our latest UK lockdown as I usually purchase in store. I was recommended Annoushka by a colleague and browsed their site. I was able to interact with sale associates from their team (working from home whilst stores were closed) and they were able to make recommendations to me of products they thought my wife would like. I made my purchase which arrived the next working day and my wife is delighted! I'm very happy with the service provided- its the best 'digital' shopping experience I've had with a high end retailer so far.
Will definitely shop again.

In November I bought a bracelet from Annushka, which was made absolutely not thoughtfully; it constantly clung to clothes, and as a result, after 2 months, the clasp of the bracelet opened itself and the bracelet was lost. I threw out the money, I was very disappointed.

Annoushka is my favourite brand for jewellery. I have so many lovely earrings from them and I was their loyal customer for years. But since recently I have been very disappointing in the quality of their products. They used cheap stone for very high price. And again I am happy to pay this price as I like their design and obviously I pay for the Annoushka name. I have problems with a few earrings. One of them with pearls , which has been sent to repair already twice as it keeps braking ( the actual stone becomes loose ), I wear them now only in special occasion but it’s still keep breaking. My other problem pair has druzy stone , but after one year wearing the colour is faded it’s not any more so bright sparkling black. When I asked the sale assistant about it he said that it’s a soft stone and you can’t really wear it every day.I am not buying jewellery to keep them in box I like to wear them !
I have already mentioned their prices, what makes me upset more is the way how they change them in their outlet store. For one customers is one price for other one are much more expensive. Today this earrings cost one price tomorrow their are £200 more. Come on Annoushka can you be fair for your customers!

I just love the 7 charms concept. So special and of course chic!

Excellent customer service and beyond expectations
Annoushka not only provide beautiful jewelleries but has excellent customer service.
I had an issue with a faulty earring that i lost and they were very understanding and quick to reply to offer replacement.
The staff at the liberty (george) was very kind and patient.during lockdown they were responding.
I was vey happy and happily surprised by their quick and efficient response.